Frequently Asked Questions

What is Shipping Method?

Depending upon size and quantity, shipping is usually ground FEDEX or UPS.  For larger quantities, OFW can make arrangements for LTL shipping or you can make your own shipping arrangements and OFW will load your truck.

How long will it take to get my furniture?

Depending upon location in the Continental US and desired shipping method selected, shipping can be anywhere from 3 days to 10 days.

Who should I contact for any inquires?

For general questions send an email to info@ofwllc.com or if you would like to call, you can contact us at 423-790-1376 and ask to speak to a member of our team.

Do you ship Internationally?

At present we are only shipping to Canada, Mexico and Colombia, South America.

How can I return a product?

Contact OFW and let us know the issue with the product whether it needs repair or return.

Return: If return, it must be within 30-days with receipt and it will require a 30% of the product sale price restocking fee in addition to any shipping costs.

Repair: if repair is required and it is still under warranty- OFW will send you the repair parts at no cost or replace the item.  If the item can’t be repaired, then provide a copy of your sales receipt and you will receive a full refund.

Do I need an account to place an order?

Yes we need your name, company name, mailing and ship to address as well as phone and fax so we are able to follow up with you regarding shipping, delivery or install.

How do I place an order?

Contact OFW at info@ofwllc.com and let us know what you want to order and an experienced sales associate will follow up with you via phone or email to help you with your order.

How can I cancel or change my order?

If you are buying new furniture, you can change or cancel your order at any time prior to OFW receiving the furniture from the manufacturer.  If, however, the product has already shipped or OFW has already received the product, then you will be changed a 30% restocking fee.

If you are buying pre-owned furniture then your 50% deposit is non-refundable and you will not be charged the balance of the furniture items canceled.

How do I track my order?

Contact info@ofwllc.com, provide your invoice number and a representative will get back to you that same business day with an update of your order.

What payment method is acceptable?

We accept VISA, MasterCard, and Discover Card.  Due to significant difficulties with American Express, we no longer accept their card.  We also accept money orders, cashier checks and bank checks from previous existing local clients.

How do I know the furniture I want will fit in my office?

Contact info@ofwllc.com and ask for a space planning specialist to contact you regarding help to determine if your proposed furniture you want will fit into your facility.  There is no need for an initial consultation, and there is a $50.00/hour fee for furniture space planning if required.  That fee will be deducted from the final invoice if furniture purchased exceeds the space planning fee

I need cubicles but don’t know what to order.

Contact info@ofwllc.com and ask for a cubicle planning specialist who will assist you at no cost in determining your cubicle needs based work flow / process and on the space you have available.


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